Privacy Policy
Effective Date: 2025-10-27
Interview Insights Australia ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, or otherwise interact with us. This policy applies to all users of Interview Insights Australia, including website visitors, course participants, coaching clients, and any other individual whose data we process.
1. Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, job title, and company name. We collect this information when you register for an account, purchase a course, sign up for coaching, subscribe to our newsletter, or contact us through our website.
- Payment Information: When you purchase courses or coaching services, we collect payment information, such as your credit card number or bank account details. This information is processed by our secure payment gateway providers (e.g., Stripe, PayPal), and we do not store your complete payment information on our servers.
- Demographic Information: We may collect demographic information, such as your age, gender, education level, and career goals. This information is used to personalize your learning experience and improve our services.
- Usage Data: We automatically collect certain information about your use of our website and services, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use this information to analyze trends, administer our website, track users' movements around the site, and gather demographic information about our user base as a whole.
- Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that enable us to recognize your browser and remember certain information about you. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. Please see our Cookies Policy for more details.
- Communication Data: When you communicate with us, whether by email, phone, or through our website, we collect and store records of those communications, including the content of your messages and any contact information you provide.
2. How We Use Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to provide you with access to our courses, coaching services, and other resources. We also use your information to personalize your learning experience, improve our website and services, and develop new features and offerings.
- Processing Payments: We use your payment information to process your purchases and subscriptions.
- Communicating with You: We use your contact information to send you important notices, updates, and promotional materials. We may also use your information to respond to your inquiries and provide customer support. You can opt-out of receiving promotional emails at any time by following the instructions in those emails or by contacting us directly.
- Analyzing and Understanding Our Users: We use your information to analyze trends, administer our website, track users' movements around the site, and gather demographic information about our user base as a whole. This helps us to understand our users' needs and preferences and to improve our marketing efforts.
- Protecting Our Rights and Interests: We may use your information to protect our rights and interests, such as to enforce our terms of service, prevent fraud, and comply with legal obligations.
- Legal Compliance: We may disclose your personal information to law enforcement agencies, government authorities, or other third parties if we are required to do so by law or legal process.
3. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your sensitive information, such as your payment information, during transmission.
- Secure Storage: We store your personal information on secure servers that are protected by firewalls and other security measures.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities in our systems.
- Employee Training: We provide training to our employees on data privacy and security best practices.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach, we will take appropriate steps to mitigate the damage and notify affected users as required by law.
4. Sharing of Personal Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us to operate our website, process payments, send emails, and provide other services. These service providers are contractually obligated to protect your information and to use it only for the purposes for which we disclose it to them. Examples include Mailchimp for email marketing and Stripe for payment processing.
- Business Partners: We may share your information with business partners who offer complementary products or services. We will only do so with your consent.
- Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if we are required to do so by law or legal process.
- Business Transfers: In the event that we sell or transfer all or a portion of our business assets, your information may be transferred to the buyer. We will notify you of any such transfer and provide you with an opportunity to opt-out of the transfer.
- With Your Consent: We may share your information with other third parties with your consent.
5. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access your personal information that we hold.
- Correction: You have the right to request that we correct any inaccurate or incomplete information about you.
- Deletion: You have the right to request that we delete your personal information.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Objection: You have the right to object to the processing of your personal information.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact our Data Protection Officer at privacy@interviewinsights.com.au . We will respond to your request within a reasonable timeframe.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. The exact retention period will vary depending on the type of information and the purpose for which it is used. For example, we may retain your payment information for as long as required by tax laws and accounting regulations. We will securely delete or anonymize your personal information when it is no longer needed.
7. International Data Transfers
Your personal information may be transferred to and processed in countries outside of Australia, where data protection laws may be different from those in your jurisdiction. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable laws. These measures may include using standard contractual clauses approved by the European Commission or relying on other legally recognized mechanisms for international data transfers.
8. Children's Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@interviewinsights.com.au . We will take steps to delete the information from our systems.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Interview Insights Australia
Attn: Data Protection Officer
Level 10, 500 Collins Street
Melbourne VIC 3000
Australia
Phone: (03) 9000 1234
Email:
privacy@interviewinsights.com.au
This Privacy Policy is governed by the laws of Victoria, Australia.